Shipping & Refund Policy

Effective 01/01/09

TAX

NY State Residents are responsible for 8.25% State tax on all purchases and shipping costs.

RETURNS - REFUNDS:

If your original purchase qualified for FREE shipping and you choose to return any part or all of the order, you will be still responsible for both the original cost we incurred to ship the product to you and the costs to send the product back to us.

All shipping costs and FREE shipping promotions are based on shipping to addresses within the continental United States of America.  Items shipped outside the continental USA (ie. Alaska & Hawaii) will be charged for additional shipping costs.  If shipping your purchase outside the continental USA, please call before purchasing to attain all additional costs from our friendly customer service agents.

We accept returns within 10 days from the date of delivery. All items must be new, unopened and returned in original packaging. You must receive authorization from us before returning any items. If you fail to receive authorization prior to sending us a return, your refund may be delayed. Please email us at Gregg@LittleKidStuff.com for authorization prior to making a return to minimize any delays in receiving your credit. Refunds are subject to a 15% restocking fee.

Please check the shipping address you enter when ordering.  If an address correction is required after an item has been shipped, the customer is responsible for an $10 address correction fee that is charged to us by the shipping company.  This fee applies to each box that is shipped.  This fee also applies to all items including items with free shipping.

All refunds will be made to the person / credit card that made the original purchase. NOTE: The cost to ship many of the large items (train tables, furniture) can be significant, so please be sure the product you order is exactly what you want and the published shipping timeframes meet your needs.


ORDER CANCELLATION: 

You may cancel an order prior to processing and/or shipping. You will be charged a 5% cancellation fee. You must send an email to us at Gregglittlekidstuff.com or call us toll free at 1-877-543-7883. Any shipped items that you return are subject to a 15% restocking fee and any shipping costs that we incur, these costs include both the original cost we incurred to ship the product to you and any subsequent costs to ship the product back to us.

NOTE: The cost to ship many of the large items (train tables, furniture) can be significant, so please be sure the product you order is exactly what you want and the published shipping timeframes will work for you. We pride ourselves in our ability to quickly process and ship our orders so please notify us as soon as possible regarding any cancellations or changes to avoid any unnecessary charges.

DAMAGED MERCHANDISE:

Please inspect all packages promptly, any damage must be reported before 10 days for the claim with UPS/Fedex to be made and a new part/item shipped. If an item is damages during shipment, please save all packing materials & contact us immediately  at

Gregglittlekidstuff.com or 1-877-543-7883. We cannot process a claim after the 10 day time frame for damage claims. It is your responsibility to open and inspect all merchandise UPON receipt to insure no damage has occurred.

WARRANTY INFO:

Maxim Enterprise 

Lifetime Warranty: All Maxim products are backed by a lifetime guarantee due to defects. If you have a defective item please call 1-888-266-2946 and they will correct the problem.

Learning Curve 

Lifetime Warranty: All Learning Curve products are unconditionally guaranteed for life! If for any reason one of their toys needs repair, they will fix it in their workshop, replace it, or substitute a toy of equal or greater value. Just call them at 1-800-704-8697.

Kidkraft Inc.

KidKraft is dedicated to providing our customers with a superior level of service.  To achieve this, we constantly strive to anticipate our customers needs, whether it is by creating innovative and creative products to boost their store sales, or by providing responsive, helpful information to address any questions or concerns that they may have.  For immediate assistance, please contact our customer service department at 1-800-933-0771

Gadget Masters
This Gadget Masters product is guaranteed for 60 days from delivery date under normal use and service against defective workmanship and material. This guarantee is void if the product has been damaged by accident or unreasonable use, immersion in water, neglect, battery leakage or improper installation, improper service or causes not arising out of defects in materials and workmanship.

If the product fails as a result of defects in materials or workmanship, Gadget Masters will repair or replace the product, at our option, when returned, shipping prepaid. 

Internet Payments